Very bad experience at Kearys BMW Cork. With premium rates, should come a premium quality service but unfortunately not at Kearys. 1). Poor timekeeping, lack of respect for customer's time. I've booked a so-called "major" service which included; engine oil & filter, microfilter, air filter, brake fluid and vehicle health check many weeks in advance. I've booked it for the morning, just after 9am and that's when I dropped off the car after driving for over an hour. They haven't sent me a health check video with a summary until 15:38pm when I already came back hoping the car would be ready. The engine oil wasn't even touched meaning that everything later is rushed! The car wasn't touched before that at all! Only after I asked at the reception, they said the car shouldn't be much longer and probably an hour should suffice now. So I waited and waited, asked again after an hour and still no sign of the car. It's an absolute joke. I've been told again that the car won't be too long. Overall I've waited till just about their closing time, approx 6 pm that day. If someone books a service at 9 am, the car should be taken promptly when keys are dropped off to the reception, do what is to be done and return the car in mint condition like it was. 2). Staff does not know how to enter and exit a vehicle while servicing it without leaving dirty black marks all over the beige elements of the car, ceiling, sides, etc. Basically everywhere around the driver's cockpit area. Extremely annoying and unprofessional, I would expect a lot more from a BMW main dealership. Same thing happened a year ago when again I brought the car to Kearys. Back then they left small black marks on the ceiling of the car above the driver's headroom in two areas, whereas this time, they left big smudges around where the seat belt is, to the side of it and also the sun shade. If you can't clean a car properly just don't do it at all, but don't add extra dirt which is very hard to take out. 3). Managers not taking ownership of problems or even making that call back which was promised to me. Only 13 days after the service I had a problem which I have now found out from another garage to be an amplifier booster fault in the car. I rang Kearys and was told that this would not be included with my service package which is still valid till January 2026 and that running diagnostics would cost 250 euros not including the cost of the part or for it to be fitted which is further 2k+ euros. It was disappointing to me that the first reaction to my problem was to let me know how much it would cost to even take a look at the car, before finding the cause. The cause was identified already in a big reputable garage, I understand it wasn't one of the BMW dealers but it wasn't even 2 weeks since the car left Kearys and a fault with serious cost showed up. Kearys should have dealt differently here. I asked to speak with a manager and was promised a call back as soon as one is available that day. It's been over 2 weeks and nobody contacted me. To say that I am disappointed would be a big understatement. Low ball of a figure I received for my low mileage, first owner from new, 5 series with 5 years service BMW Approved. Last year, when waiting at Kearys for my car to be serviced, I approached the sales team, got to test drive a car and I remember, the sales member promised me a call back the following day or two and that never happened. A customer should not have to chase a garage to ring them back with prices. The only thing that was okay during my very last visit at Kearys was that this time a different salesman that was dealing with me, did in fact ring me back with figures. Overall Kearys deserves 0/10. I waited for a long time and got no call back. It's very disrespectful and unprofessional. It's a shame. Before you decide to choose Kearys I would suggest you do your due diligence, read other reviews and I would highly recommend going somewhere else, even if it means more of a drive, go somewhere where your business will be truly valued.

Servicing and Parts are very costly and not promising. More importantly very Bad service. To change Wiper Blades they Quoted me 146 Euros for Front and Back. - I bought the wipers from shops for 38 Euros and changed by myself. For changing side indicator covers, they quoted me 134 for each(268 in total) . But in the the market, we can get it cheaper as like wipers and can change it ourselves. I did service last time and changed brake pads. A week later, I got a brake pad replacement warning indicator(same BP for which they have changed), when I informed them I was asked to drop my car, at the end of the day, they said it was an issue with the sensor and asked to pay 250 Euro. Their explanation was the sensor became faulty since I drove too much. I am 100℅ sure that it's not the cause. When I asked for the invoice, they promised me that they would send the invoice via email but till date I haven't got any(1 month passed). Not sure whether the huge cost difference is due to, it's an authorized dealer/SS . And I believe most of the customers don't care.. But it's too much..

I just get EGR recall done on my car. It was the best service ever they did great job charging my window wipers, cleaning my car telling me what my car needs every one were good with me really thank you for your service next service will be in there also

I contacted Keary's BMW as i was told the tyre pressure sensor needed to be replaced and the dashboard was showing the fault. I had a 2 year BMW warranty which was still covered. I was told by Keary's BMW i would have to pay €250.00 to get diagnostics, again the car was still under warranty. i asked for a call on the 7th of November no call from Keary's. As a result i will get this done by independent Garage, but Kearys BMW my next BMW will not be bought in your dealership.

Great experience buying my first gs motorcycle. Looked after very well by Jeremiah and finance was a doddle with Caroline. I came down from Dublin on the train and rode the bike back, a day out in itself. I did have an issue with the battery and Jeremiah had me booked into BMW dublin the following day and I was sorted. My plan for my 60th (5 years away) it to buy the new gsa 1300 and would absolutely deal with them again. Thanks everyone!