I visited the Tesla Centre to use their Superchargers. They have 8 Superchargers, all of which were in use, including by me. The charging speed is extremely slow. I preheated my battery on the way, the state of charge of my vehicle was around 20% on arrival. The charging rate was only 41kW. I mentioned the slow charge speed to a staff member in store. They said they were aware and it is because all 8 Superchargers were in use and they didn't carry out the necessary upgrades to their power supply when adding the additional 4 stalls. Additionally, the showroom and waiting area is in relatively poor condition. It doesn't appear to have been maintained since it opened. They offer complimentary tea, coffee and soft drinks, however, the stocking levels are very poor. I understand that they do not need to supply complimentary beverages, however, as they do they should maintain it.

Purchased a Model Y in August 2024. My experience with Tesla’s customer service while in the sales process was positive, which is why I’m giving two stars instead of one. The staff I interacted with were polite and helpful. However, after taking delivery, my experience changed significantly. Shortly after driving away, I noticed a rattle in the rearview mirror and what appeared to be scratches on the windscreen. The rattle was irritating, so I contacted support via the app and requested a mobile service visit. Initially, I was quoted €500, despite the car being brand new. After pushing back, they agreed to send someone out at no charge. I also reported the windscreen scratches and asked if they could be inspected at the same time. Several weeks later, the mobile technician arrived. Fortunately, they fixed the rattle—apparently, it’s a known issue. Regarding the windscreen, they explained that deep scratches can sometimes occur due to sea salt exposure during transport. I was advised to book an appointment at the Dublin service centre for further assessment. Tesla initially seemed to acknowledge the issue, and I was given an appointment nearly two months later. Since I was told the work could take all day, I requested a courtesy car, as I have work commitments and a toddler to drop off at crèche. However, I was informed that windscreen replacements do not qualify for a courtesy car. In the end, I had to reluctantly agree to pay for them to provide me a rental car for the day. On the day of my appointment, I was told that a rental car was unavailable despite previous discussions. After delays, the staff managed to find me a car, and I left the vehicle with them. When I returned that evening, I was informed that instead of replacing the windscreen, they had only polished it, as the wrong part had been ordered. A new appointment was scheduled for February. The day before my rescheduled appointment, I noticed in the app that a courtesy car still wasn’t assigned, so I reached out to confirm. At this point, I was told I should not attend my appointment, as Tesla couldn’t verify prior official acknowledgement of the scratches—yet they had polished the windscreen and scheduled a follow-up service, allegedly ordering the correct replacement part. To be clear, I don’t blame the individuals I dealt with—they were professional and seemed to be working within certain constraints. However, my overall experience with Tesla’s post-sales support has been disappointing. I also checked the current estimated value of my car, and it appears to have depreciated by over €10,000 in just six months. While the Model Y itself offers good value compared to traditional brands, it’s important to consider why it may be priced more competitively. I hope this review helps others who are considering a Tesla. I wish I had come across similar feedback before making my decision.

Great Service Experience. Had to go for service on my Model X. Received a pristine loaner and got a complete valet inside out. Overall a very good positive experience. The service teams and admin teams are fantastic and doing their best.

The Tesla Centre in Sandyford is a hit and miss experience. What's good is that you can very quickly and easily book a test drive either online or by phone (I rang and booked one that was available 1 hour later), and are then given 30 mins in the car alone to test drive - this is great as you don't feel pressured by a salesman sitting next to you. What's not so good is that the centre itself is quite underwhelming, small, and (the day I was there) had only 1 staff member working, meaning I had to wait 10 mins just to tell them I had booked a test drive. There is no comparison with the Audi Centre opposite Tesla, which is a far superior experience. I suspect the staff do not work on commission as other prospective customers in the store were equally deprioritized. Once the staff member was available, he quickly took me to the car, and gave me a very quick rundown of the car features - so quick I could barely take it in, to be honest. With little guidance, but enough to test drive, off I went. And, while I didn't have the best experience at the centre, this did not dissuade me from purchasing the Model 3 Performance - the test drive (alone) was persuasion enough. The centre is full of different Teslas, including the S model, which is helpful in seeing various colours, models, editions etc.

I made an appointment in January 2024 with the intention of looking at the new Tesla 3 which I was able to view however I test drove a 2023 Tesla 3. The staff were helpful and took the time to explain in detail all of the questions I asked. I rang on the phone in early February with the intention of buying a Standard Range 2024 Tesla 3 however after being told the Tesla Y was available with 0% Finance I changed to the Long Range All Wheel Drive Tesla y. The 0% Finance saved me almost €9,000 and without the sales person I would not have known of this offer. Delivery is different with everything done online by phone or email and collection is then from a Car Park in City West. It all went smooth with the exception of the Tesla Y being a little dirty when collected however a quick email to Tesla resulted in them offering to pay for a valet. The quality of the Tesla y is far better than I expected from reviews. I have been driving EVs since 2018 and this was my first Tesla. The build quality of the Y is as good as the Kia EV6 GT Line I had previously however the technology and power are years ahead. The interior looks well in all black and the seats are ultra comfortable. O e of the nicest cars I have driven and at this point I believe I would consider a Tesla as my next car. To date I have had a faultless experience with both Tesla and the Tesla Y. Highly Recommed car and company to deal with.