Jordan Cullen is a true professional and absolutely puts the customer first. We saw a used Volvo XC90 advertised online, put in a call and luckily got Jordan. He went above and beyond to drive the car to our home location as we have two young children. He took my husband and I out for separate test drives to accommodate our busy home life schedules. He sat with us and openly negotiated numbers. He was very authentic in his approach and we never once felt we were being sold to. We felt he genuinely cared about doing the right thing for the customer. Next time you visit the Volvo store, ask for Jordan Cullen. A true gent & professional. Thank you for everything Jordan.

Extremely Disappointing Experience at Joe Duffy Volvo Swords I had an incredibly frustrating experience with Joe Duffy Volvo Swords over the past nine weeks, and I feel compelled to share my concerns. 1. Poor Customer Service • Reaching someone over the phone is nearly impossible, with hold times lasting hours. When you finally get through, the responses are vague and unhelpful. • Communication was severely lacking, requiring constant follow-ups from my side, with little to no response. 2. Delays and Lack of Transparency • My car was towed to Joe Duffy Volvo Swords due to a handbrake issue and a suspension warning light. I was initially assured they would diagnose the problem and update me. • On January 15th, Annabel Hughes provided a long list of necessary repairs along with an invoice. However, at no point was I informed that the process would take this long. • After four weeks, I was suddenly told that Volvo parts were unavailable across Europe and that I would need to wait another six weeks—something that should have been communicated much earlier. 3. Incorrect and Incomplete Repairs • The initial invoice included a charge for replacing my car’s rear wiper—despite my car not even having one. When questioned, they admitted it was a mistake. • Despite performing a full service, they failed to change the fuel filter, which is essential for a diesel car. • After waiting nine weeks, I was informed that the air compressor had been replaced, yet the warning light remained on. Now, they suspect another issue and want more time—raising serious concerns about the accuracy of their diagnostic checks, for which I was charged €140 each time. 4. Unprofessional Attitude and Lack of Accountability • Frustrated by the endless delays and lack of communication, I decided to collect my car, only to be told I couldn’t take it because they were still waiting for parts, and it would need to be towed. However, when I arranged for a tow, they suddenly changed their stance and said the car was drivable—which seemed highly suspicious. • When I arrived at the dealership, I was told my car was parked at the back and that I would need to wait at least another hour to collect it. However, when I walked around, I found my car myself, and it wasn’t even in a tight spot. I even asked a staff member from Joe Duffy Kia if they could move a car that was blocking mine, and they said it wasn’t an issue. • After I confronted Annabel Hughes at reception about the delay, she appeared visibly frustrated and dismissive, making remarks about how busy they were instead of offering an apology. • Upon inspecting my car, I noticed the boot floor and cover were missing. When I brought this to their attention, Annabel Hughes showed no accountability, saying, “Well, you can’t wait any longer, and we are very busy.” Eventually, she retrieved the missing parts without acknowledging the oversight. Later, another service staff member took my car and fixed the issue in less than 20 minutes—something that should have been checked before handing over the car. Final Verdict After paying over €4,000, several requested repairs remain incomplete, and I have completely lost trust in their service. The way Annabel Hughes and Terry Gallagher treated me as a customer was unprofessional and dismissive, as if I was an inconvenience rather than a paying customer. If I could give less than zero stars, I would. Unfortunately, that’s not an option, but I strongly advise others to avoid this service center at all costs

I have just come back from my second visit to this showroom today. I will not return. Customer service is non-existent and the staff lack basic manners. I appreciate that the showroom was very busy today but the lack of any sort of order or process to attending to customers is shocking. When we first arrived we were told there would be a wait which was fair enough. We took a seat only to be left sitting with no update on when we could expect to talk to someone. After half an hour I approached the receptionist to ask when we might expect to be seen and was given no real reply. I asked if we could make an appointment. The response was “yeh probably”. I left my details and we left the show room. Approximately 20 minutes later I received a call and made a plan to return for an appointment at 2:30. We arrived at 2:30, were told that the sales rep was finishing up with some and would be right with us and were asked to take a seat. 30 minutes later I again approached the reception desk to be told “I don’t know where he is, I haven’t seen him”. When I asked if there was anyone to help us, I was told someone else would be with us in 2 minutes. 15 minutes later we were still waiting and decided that there was no way that we would spend any money in this show room. Today we had every intention in purchasing a car here. I will now make sure I buy a car anywhere but here.

I brought my XC90 to Joe Duffy Volvo in mid-December for a general service. During the service, I received a report with visual checks indicating the shock absorber and suspension were in good condition (green check). The next day, I returned for the replacement of the track rod and brake pads. However, that evening my car failed the NCT due to wheel misalignment, suspension imbalance, and a leak in the shock absorber. I’m unsure how a leak wasn’t identified during their inspection or if the track rod replacement caused the damage. Either way, I’ve been left to bear the cost as they refused to take responsibility. The experience has been frustrating. When I returned after New Year to replace the shock absorber, they had ordered the wrong part, causing delays. It took them several more days to identify the correct part, something that should have been addressed earlier. Despite my requests, they refused to align the wheels, stating it would need to be redone after the shock absorber replacement – even though they weren’t sure when the part would arrive. Once the correct part finally arrived, I dropped off the car, but it’s been four days (excluding Sunday), and the repair is still incomplete. They’ve now mentioned issues with the air suspension, and updates have been vague and unclear. I’d expect trained Volvo technicians working on their premium range cars to pinpoint and resolve the issue promptly. I don’t believe replacing an air suspension should be so difficult, though I might be wrong. What’s most disappointing is the lack of clear updates and the repetitive response of, “the suspension is not working as expected, and we’re looking into it.” I usually serviced my car at Spirit Volvo and decided to try Joe Duffy Volvo as it’s closer to my new home. Unfortunately, this experience has been disappointing and leaves me regretting my decision. I hope they improve their service and communication for the future.

Bought my new xc60 from them.Happy with the car ,but they sold me a service plan where I can get my car serviced in any Volvo authorized dealership in Ireland, got the car serviced after 12 months and learned that they had no plan in place although i was charged 800 euros when collecting my car and ended up paying additional 250 euros for service and service plan of 800 euros covering 3 service. Contacted them on several occasions,My service plan was activated on the 13th month after the car was sold to me but I lost 250 euros because of them. Very poor customer service.You will get calls/emails etc only till the car is sold.They never bothered organising a refund to me nor apologies. If you look for good service please avoid them. Thank you