It's my second time with them, first time the car broke down (we didn't buy it from them) but they arranged for the car to be collected, fixed it faster then originally said and we got it back shining. The car was back in for a minor recall today, I just got the car back shining clean again and within a much quicker time line then thought. All the staff are so friendly and helpful, they have a lovely waiting, with tables and coffee so could work away while waiting. Brilliant service, thanks you

I recently bought an MX30 from Joe Duffy Mazda for a family member and decided to inquire about upgrading my own car. I contacted Rob O'Sullivan, providing full details, specs, and photos of my Mercedes. However, I received absolutely no response. After calling the next day, I was told he was out of the office. I followed up with emails and four more calls—still, no reply. Finally, I reached him later in the evening, and there wasn’t even a basic apology for the poor communication. To top it off, they offered me a mere 20,000 euros for my 2019 Mercedes E-Class—6,000 euros less than the lowest offer I’ve received elsewhere. This dealership clearly isn’t interested in customer service, and their trade-in values are completely unrealistic. Pure greed. Avoid this place at all costs!

Terrible Customer service.... we purchased a car in 2022. Upon collection the sales man apologized for the lack of a 2nd key as he admittedly drove over it but they would replace it FOC. The sales guys has since left and we are still chasing a new key to this day!!! No customer service whatsoever, we will never buy another car here and I won't be recommending them!!

Worst customer service I’ve ever experienced. Paid cash for a new car in March and after 6 months of emailing and calling, today I got my spare key (6 months later). Very poor customer service from sales team, on escalating matters to the various managers the service was equally as poor. Joe Duffy Kia in swords has competitive prices but not worth it for the poor service.

Customer service absolutely terrible, ringing and sending mails about a 22 Kia sportage I bought 3 weeks ago, was promised to send touch up paint because the car was marked no appointment or info regarding this matter, told me they would reimburse me the money for the tax sent then a confirmation mail regarding the tax and my bank details still no money or contact from the branch, was also promised a yearly service parts and labour God only knows if they will stand over that I was dealing Sonny mailed him nothing if I don't hear anything soon I bought the car out right I'll be demanding my money back, please God I don't get a problem with the car