Dear Sir or Madam. I would like to share my experience with BMW Group Ireland and the Joe Duffy Finglas service center. I am the owner of a 23 BMW 530e 1.5-year-old with only 15,000 km on the clock, which is still under warranty. Unfortunately, I have already encountered significant issues The main problems I reported are the spontaneous opening of the trunk and damage to the driver's seat at the seams connecting the leather stitching. Upon reporting these issues, a Joe Duffy employee immediately informed me that the seat damage is not covered by the warranty, claiming it is not a manufacturing defect. Consequently, I contacted BMW Group Ireland directly. After a few days, I received a response stating that it is not a production defect and any potential seat replacement would incur additional charges. I would like to emphasize that, weighing 81 kg, I have used Mercedes-Benz vehicles for 23 years without similar issues with the seat, which withstood tens of thousands of kilometers. The service provided by Mercedes has always been of the highest standard 🥰⭐️ I urge prospective customers to be aware that after purchasing a vehicle, the service experience may not be as pleasant as during the sales process Considering the holiday season, I suspect BMW might be right. I recently caught an elf sitting on the driver's seat with a knife in hand, so I hope that perhaps the next morning I will find the seat repaired by other elves 🧝 I wish everyone a Merry Christmas and hope that my experience serves as a cautionary tale 🎅 Sincerely, Greg Edit : Thank you for your response I would like to clarify that, according to the law, the place of purchase should not affect warranty issues, and as a BMW owner, I have the right to choose my service center. In my case, BMW Group Ireland connected me with your dealership and arranged for my car to be towed to Joe Duffy. The decision that the driver's seat damage is not a manufacturing defect was made at your service center, and I consider it incorrect The purpose of my comment was to highlight the quality of customer service and the issues I encountered. My actions will not stop here, and I will certainly publicize this matter, as a brand selling premium cars should ensure product quality and customer service Sincerely, Greg

Picked up our new bmw today from Audrey. From the start she was amazing. Very helpful and gave us different options and went through them very well. She was very helpful, polite and had the car ready for us as agreed. Credit to Joe Duffy Bmw

Customer Services 0....... Technical knowledge 0...... My car was in reparation during 2 days, yesterday I picked up the car and when I was arriving home, two faulty messages in the dashboard. Attention to detail 0 Don't bring your car for a reparation if you don't want to end up frustrated.

Delighted with the service I received today - the lovely ladies on reception are always a pleasure to deal with and Dom and the rest of the service team are always so good at looking after us. Thanks again!

Great experience, highly professional. I purchased a second hand BMW at Joe Duffy Charlestown (off M50) in 2016 and have had it serviced there since, the cost has not been as expensive as I would have been led to believe. The car is a 2013 '3 series' with zero issues until recently when the timing chain failed and a major engine rebuild was required. Although the car is over eleven years old Joe Duffy Motors made a case, on a goodwill basis, to BMW who agreed to provide the parts free and cover eighty percent of labour costs. I've just got the car back and am delighted with everything. When I initially emailed the garage with the problem, Bobby phoned back within an hour, explained the process and felt confident that they would get most of the costs covered. Bobby phoned me regularly during the whole process, keeping me updated and delivered as promised. My experience has been great with them and Bobby took the time to sit with me in the car and bring me through all the display information on the cars computer when returning the car, answering all my many questions. Fingers crossed the car now keeps running ! thank you