This is one of the worst post sales customer service chain in Ireland. I had two interactions with them. In first case, I had a door slightly scratched. First they charged me for inspection and then they gave me an overinflated quotation of 7.5 grand and that too they don’t do it themselves. They use an external body works shop which is much cheaper if you directly approach them. Rude management. The second interaction was last week when I had a broken mirror. The guy at the parts is extremely rude to talk to and least helpful. No transparency in what part is broken. Their default action to replace entire stuff/part with inflated cost and without inspection. They ask you to book inspection and pretend as if it’s a complex job. The guy told me to replace entire part without even a first look. Extremely sick money minded customer support and rude staff charging inflated costs. In first case I fixed my car for 2.5 grand. In second case the quotation was for 1200 euros which got fixed for 300 euros. Also if you’ve not purchased a car from them they don’t give you reserve vehicles. Extremely extremely worst post sales BMW customer service. Please do not deal with them. You can buy cheaper parts from bmw dealers and get it shipped in Ireland. Also do not service with them as they have no transparency in sharing information with you. Dishonest people

The girls at the desk were lovely , a bit of a wait but very comfortable surroundings to wait in. Was also able to work from here while I was waiting on my car.

A very good buying experience from Frank Keane team. This is my second car from Frank Keane and I am very pleased with their support. George was very supportive in explaining every bit of the country man.

I must say, the experience with Frank Keane service exceeded my expectations in every way. From the moment I arrived, the team provided exceptional attention and made me feel valued as a customer. The service was efficient, thorough, and carried out with a high level of professionalism. Every detail, from the initial assessment to the completion of the service, was handled meticulously, ensuring my vehicle was in top condition. I am genuinely impressed with their dedication to customer satisfaction and commitment to quality. I would highly recommend Frank Keane to anyone seeking reliable, high-quality car services with outstanding customer care. Thank you for an excellent experience!

I have been a loyal customer for 5 years, and the service here has always been top-notch. The team truly puts the customer first, and I am so satisfied with their care and attention that I decided to purchase my second BMW from this dealership. I feel safe and confident knowing I’m in good hands. As a business owner who travels frequently, reliable transport is essential, and I cannot afford to be left without a vehicle. The team at Frank Keane has always ensured that I’m taken care of, even providing a replacement car when needed. I would like to give a special thanks to Ciara Cowe—you are absolutely the best! Your professionalism and dedication are unmatched. I must say, my experience with Frank Keane has exceeded my expectations in every way. From the moment I arrive, the team’s exceptional attention to detail and commitment to customer care make me feel valued. Every aspect of the service, from the initial assessment to completion, is handled with efficiency, professionalism, and thoroughness. I am genuinely impressed by their dedication to quality and customer satisfaction, and I would highly recommend Frank Keane to anyone looking for reliable, high-quality car services with outstanding support. Thank you for always going above and beyond!