I had an incredibly disappointing experience with BMW Frank Keane. they only seem to know how to replace parts, but they fail to diagnose the actual problem. It's unbelievable 🥲 I have spent a significant amount of money – 15,000 euros on BMW's warranty and an additional 4.5k of my own – yet, my car broke down several times in the M50. How is this even possible? To make matters worse, I requested a detailed list of all the parts that were replaced in my vehicle, but I was told that, since I haven't paid for the parts directly, they are unable to provide any receipts or documentation of the work done. The car is currently experiencing over 13 misfires. It's absolutely horrible. They didn’t even offer a courtesy car for the entire month. Not only that, but they consistently fail to keep their word, promising to call or confirm but never following through. I constantly have to chase after them. The level of attention and customer service has been very poor. I am deeply disappointed.

The girls at the desk were lovely , a bit of a wait but very comfortable surroundings to wait in. Was also able to work from here while I was waiting on my car.

This is one of the worst post sales customer service chain in Ireland. I had two interactions with them. In first case, I had a door slightly scratched. First they charged me for inspection and then they gave me an overinflated quotation of 7.5 grand and that too they don’t do it themselves. They use an external body works shop which is much cheaper if you directly approach them. Rude management. The second interaction was last week when I had a broken mirror. The guy at the parts is extremely rude to talk to and least helpful. No transparency in what part is broken. Their default action to replace entire stuff/part with inflated cost and without inspection. They ask you to book inspection and pretend as if it’s a complex job. The guy told me to replace entire part without even a first look. Extremely sick money minded customer support and rude staff charging inflated costs. In first case I fixed my car for 2.5 grand. In second case the quotation was for 1200 euros which got fixed for 300 euros. Also if you’ve not purchased a car from them they don’t give you reserve vehicles. Extremely extremely worst post sales BMW customer service. Please do not deal with them. You can buy cheaper parts from bmw dealers and get it shipped in Ireland. Also do not service with them as they have no transparency in sharing information with you. Dishonest people

A very good buying experience from Frank Keane team. This is my second car from Frank Keane and I am very pleased with their support. George was very supportive in explaining every bit of the country man.

Initially we dealt with a lovely guy, Damien, for the test drive who was very knowledgeable and helpful. While it was a beautiful car that we loved, when we talked to the sales guy he only offered us 60-70% of the value of our car that other garages had offered. Also kept trying to push us to take out finance with them which we didn't request or want. We left insulted. Wouldn't recommend them and won't be returning.