My mum Bought a 242 new Kuga in July 2024. Had continuous decline in the electric battery when fully charged. Brought this to the dealers attention on numerous occasions and was not taken seriously. Finally spoke to the service department and they said they would reset the battery. I was only getting 30km on a 60km battery range at this point. On my way to the garage to have this reset on January 17th 2025 when the panoramic roof shattered and buckled spontaneously while driving. Nothing hit the glass. Customer service is atrocious. I don’t feel safe driving a defective car when fixed. They now want to take the courtesy car off me and give me a hire car instead. Still waiting for this to be resolved. It’s appalling how she has been treated.

Streamlined purchase of a great new vehicle , Mat was always on the end of the phone when I made changes or had questions . Everything ready on the date agreed . Jonny very helpful when in for service . Thanks

I strongly advise anyone considering their services to be cautious. I am extremely disappointed with the recent service I received, especially considering that I have been a loyal customer for nearly a decade. I trusted this business to take care of my car, only to have them damage the paintwork. To make matters worse, nobody informed me it happened, I had to find out when I got home, when I raised the issue, not only were they very slow to respond, they outright refused to take responsibility or fix the damage. This level of service is not what I expected from a company I’ve supported for so long. The lack of accountability and customer care is truly unacceptable,

I got my car serviced on Tuesday 18 th Feb here, what an experience from start to finish. I booked the service on line, the process was so user-friendly. Joe caollected my car with no delays and delivered it back, free of charge, what a lovely man, funny too.. The service team sent me a video of work to be completed, work was done, paid over the phone, my experience was stress free. If everything was as easy as this life would be great, well done to the team, I definitely will be back.

We recently purchased a van from David O Sullivan, who was excellent and so easy to deal with. David was so patient with all of my queries and explained everything to me in detail. He was very professional, I would highly recommend 👏🏼