My after sales experience has been extremely frustrating and disappointing. The level of service I’ve received is comparable to what one might expect when buying privately, essentially none! Since trading in my car, my expectations of purchasing from a reputable motor store have not been met. When contacting the store, my sales assistant (Conor) rarely returns my calls unless I persistently follow up. Inquiries are not documented, and responses feel like they’re aimed at getting me off the phone rather than genuinely addressing the issues. Promises are repeatedly made but not followed through, leaving me to discover nothing has been done until I call again. This experience has been highly frustrating, and I expected much better from a professional dealership. I am currently awaiting the resolution of several issues, including faults with my car that led to its NCT failure. These faults are to be fixed on their end. If the after-sales experience improves and these matters are resolved, I will be happy to update this review to reflect the improved service.

Lovely store never coming back if I could give 0 I would. No help at all. I wanted to buy number plate holders as our broke she said she couldn’t sell them to us. Your a motor store for a reason no. I would have paid for them. That’s why I will always be going to colm Quinn bmw because they are so helpful and friendly.

Terrible terrible service .. would give zero stars if that was an option .. had phoned the garage twice and went in once to enquire about buying a certain 2nd hand vehicle.. was told each time it was away getting slight repairs in the body shop and they would call me when it was available for viewing.. then it came up on Done Deal as sold .. poor form!!

I’m absolutely thrilled with my recent purchase and the outstanding customer care I received. Khyri truly went above and beyond to make sure I was taken care of. His service delivery was exceptional—he even surprised me with a full tank, which was such a thoughtful gesture. He didn’t have to, but he did, and it made all the difference. I’m incredibly grateful for the experience, and I’ll definitely be coming back for more. Thanks a million, Khyri 😊

Very disappointing aftersales service. I purchased a C class Mercedes in May, the NCT was not done so Conor told me to book it in my local centre and I would be reimbursed. A few weeks after I getting the car the air conditioning stopped working, again Conor told me to get it done in my local garage as this is not covered under the guarantee, again I was to be reimbursed. Despite many messages to Conor and calls to the office I have not received any payment. This is not about the money, it's the principle: when you say you will do something follow through and don't "ghost" the person. I regret trading in my A6 for this car and dealing with this garage - never again.